Quinta Da Comporta - Wellness Boutique Resort

Please PLEASE save your money. this hotel is a complete scam and not up to 5-star standards. i have never in my life left a review before but feel the need to warn people that this is insanely overpriced and not what it claims to be. we don’t go on these kinds of trips very often, saved to come here, and were totally let down :(. it claims to be a “wellness” boutique hotel but you don’t receive ANY wellness benefits and it’s genuinely a daycare. there were more guests under 10 years old than over… not an exaggeration they completely cater this place to children. the spa (even though online it says explicitly that it is for guests 16+) is practically a public pool because children are in there jumping and playing. you will be waiting for a turn in the sauna behind a 6 year old playing in it (no seriously). they literally have a foosball table by the restaurant bathrooms to keep children entertained, the outdoor “famous infinity pool” literally has a children’s end (which cmon it’s not regulated that way)… they don’t say this but it is entirely for wealthy families and they don’t care about accommodating anybody else we let them know we were really surprised about the children being allowed in the spa and they essentially said that it’s a “family hotel” and the kids need somewhere to be when the outdoor pool is cold. let me know where it says that on their website despite marketing themselves as a boutique WELLNESS hotel. you also receive 0 benefits - morning yoga is 20 euros pp (i’ve NEVER seen that even at lesser starred hotels let alone 5 star) and since the spa is a water park, where is the wellness? in the 200 euro massage i need to pay for in addition? everything is paid for, the bikes, the classes, (don’t even get me started on the food, but other reviews have covered this lol) our room was also completely falling apart, i’ll attach some photos below but both our patio chairs were broken with screws poking out, lamps detaching from walls, etc. the staff here are really wonderful and none of this is their fault at all. our service from the receptionists, hospitality workers, restaurant workers, etc. was all great - it’s the managers and owners. they didn’t listen to our concerns and are fraudulently marketing this place. i anticipate that its vision was to compete with sublime and be a natural wellness hotel, but they realized they make way more money being an elite family playpen. make this explicit or adequately compensate unhappy guests. when we let them know we were having trouble with our stay, she didn’t offer us anything besides the *opportunity* to leave early and not be charged for the last night. she genuinely ushered us out the door and asked us twice when we were leaving even after we said we were leaving within the hour - we weren’t even allowed to sit in the lounge while we waited for our car to be ready, she was literally standing in the doorway i know it probably sounds like we karen-ed out but i promise we just aske

The hotel is lovely but they put us in a handicap room which was far less lovely and not requested. They did not provide an alternative or a normal room. This was very disappointing given we were a captive audience and did not have another alternative at the moment.

We spent four nights in a deluxe room which was lovely, a huge bed, spacious, great bathroom and a relaxed patio area. The hotel outdoor pool is a key feature, a wonder to look at, and a joy to swim in heated by solar panels. The spa building is really gorgeous, wood panelled, quiet, relaxing, a good gym and stretch area upstairs. On the ground floor are the treatment rooms and two lovely pools where you can swim from inside to outside. The restaurant served an extensive breakfast which was good. The downside was the evening and day menu was limited and very expensive for the quality delivered. Staff service in the restaurant was patchy. Two things to note, children are allowed here, which may detract from the sense of well-being. The rooms are not the best for soundproofing. There are tv's mounted on the walls and if like us you have a selfish person next door watching TV loudly at night it will disturb you. We raised this with reception but it took them two days before they asked our neighbours to keep the noise level down! This was irritating.